Questions and Answers
Here are answers to things you may be wondering about. For other questions, please contact us.
About desktop sharing
For one-on-one training we use the GoToMeeting desktop sharing software – it works great!
How do we connect?
The day before each session we send you a link. At the scheduled time you click the link and a small app is auto-installed. It just takes a minute.
Will you help me connect?
Yes. We’re standing by and are happy to help.
Do I need a headset?
No. When we see you come online we will telephone you. No other equipment is required and you don’t have to make any computer or network changes.
What’s the quality like?
It’s excellent. Desktop sharing sessions are consistently rock-solid – not like VOIP telephone services where calls cut-out and drop regularly.
About the course content
What happens during training?
We start on our computer to cover concepts then switch to yours to apply them. The sessions are directed but interactive with time for questions.
Will we cover my issues?
Absolutely. We work together to tailor the workflow and setup to match how you work.
What about additional assistance?
For the duration of the training schedule we provide email help and live help when needed, all free of charge.
What if I have to cancel a session?
No worries. Just let us know and provide new times.
How do I pay?
We request payment in advance for our one-on-one courses. After you order we email you an invoice that you can pay using VISA, MC, AMEX or PayPal.